VOICEGATE announces
NEW VOICE WIZARD (V.3.20) |
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To retain product
superiority versus its competition, VoiceGate has added the following
powerful features to its award winning Voice Wizard:
Search By First, Last or Both Names
Unlike other competitive products which are limited to search by
first or last names, version 3.20 allows you the flexibility to
search by first, last or both names (default).
Multiple Tenanting
To support multiple divisions / tenants, version 3.20 comes standard
with 2 companies / tenants capability. Each company is a true tenant
whereby they can set their own hours of operation, operator, routing
trees and greetings separate from the other tenant on the same system.
Trunk to Port Supervision
For multiple tenanting applications where the phone system passes
trunk ID information, version 3.20 allows you to assign each trunk
to play the desired company greeting. All voice mail ports are now
universal ports. You don’t need to dedicate ports for each
tenant. No matter which voice mail port answers, the system will
look for trunk ID to play the appropriate company greeting.
First Digit Delay
When using single digit dialing in the automated attendant, you
no longer have to worry about conflicts with the leading digits
of extension numbers. You can now have “Press 1 for sales,
2 for service, 3 for administration” and still have extension
numbers starting in the 10’s, 20’s, and 30’s. On
other systems, this numbering plan creates a conflict. This feature
also allows callers to dial extension numbers directly from a mailbox
personal greeting, or from a submenu greeting.
More Storage Hours – Higher Quality Voice Prompts and Messages
An optional flash ROM upgrade to 23 hours is now available or you
can allocate the memory to increase the sampling rate to 24 kb/s
from the industry standard.
Message Waiting Lamp Tracking
This feature allows the system administrator to view the last 10
functions by the message waiting lamp port for troubleshooting purposes.
Pager Notification Tracking
This feature allows the system administrator to view the last 10
functions by the outdial message notification port for troubleshooting
purposes.
Company Message Timeout
For companies that would like to give more single digit choices
in the automated attendant other than the 5 custom directory extensions
(default), version 3.20 allows you to program the company day /
night message to timeout to a submenu level and provide up to 10
single digit options.
System Distribution List
Version 3.20 allows the system administrator to program up to 5
system mailboxes that can be assigned to different departments in
a company. Each system mailbox will allow users to record a message
to be distributed to any combination of users on the system.
Non User Transfer (For automated attendant applications only)
This feature saves the administrator from adding a mailbox for users
that do not need voice mail. The system will just blind transfer
the call to an extension. Alternatively, it is also flexible enough
to supervise the call by pulling the call back on a busy / no answer
condition and sending the call to an operator, or back to the automated
attendant, or to a specific submenu level.
Automatic Night Mode (For Avaya Partner and Merlin Legend/Magix
systems)
The system will automatically play the company night message when
the night service button is pressed on your control telephone.
One Touch Record (For Avaya Partner
ACS R.3.0 or greater)
Users can press a single button on their phones to record a conversation
up to 30 minutes per call.
Contact your VoiceGate sales representative to order today!
Call 1-800-668-2387 and say “Sales Group”.
All trademarked names are the property of their respective owners.
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