Markham, Canada January 20th, 2004
In keeping with its mandate to provide affordable, secure, local and remote
access to archived telephone conversations and data captured by its voice
recorder/call monitoring solutions, VoiceGate Corporation is proud to
announce its Remote Manager: a LAN or WAN based agent activity
console designed to give desktop access to all on-or-off-site managers
wishing to monitor agents, staff or extensions connected to VoiceGates
Intelligent Line Tap Server.
We really needed to provide managers and administrators remote access
to their call logging server to provide real-time information regarding
the agents or employees current phone state: what they are
doing, what is showing on the phones display, number dialed, DTMF
dialed, recording status, start/stop time of call and current call duration,
says Kevin Brook Business Development Director of VoiceGate Corporation.
Thats not the best of it, says Brook if an administrator
wants to pull a status report on a particular agent, now they can do so
without ever leaving their desk! They simply enter a search criteria and
a complete list of all call activity is displayed enabling them to read
the agents comments, and even listen to the recorded conversation
through their desk-top speakers.
Designed to provide remote, permissions based, hierarchical access to
recorded conversations and phone system data, VoiceGate once again has
demonstrated its capability to bring to market seamlessly superior
server based products that bridge the gap between the Computer and Telephony
Tightly integrated with most popular phone systems, VoiceGate envisions
the Remote Manager will fast become an indispensable productivity tool
in the conversation recording arena. It will provide an unparalleled real-time
stream of information from server to the desktop of administrators wishing
to be informed, at any time, exactly what is occurring at any station,
within their contact center.
Applications for the Remote Manager are:
- Agent Call Activity Monitoring
- Analyze Conversations
- Call Accounting Reports
- Call Quota Tracking
- Coaching New Trainees
- Dialing Campaign Administration
- Quality of Service Coaching
- Reviewing Call Display and Numbers Dialed
- Study Agent Efficiency
About VoiceGate Corporation
VoiceGate Corporation, founded in 1979 is an innovative leader in the
voice processing, call logging, and instant wireless messaging industry.
VoiceGate is a privately owned Canadian corporation with its head office
located in Markham, Ontario. It also has offices in the United States
and India. Sold and supported worldwide, its powerful Integrated Communications
Server family of products incorporates leading edge, standards-based modular
architecture, open platforms, and years of customer design input. Working
with its partners to deliver best in class communications
solutions, its products offerings cover virtually all messaging and call
processing applications. From speech enabled voice mail to integrated
instant wireless messaging, to call accounting, emergency preparedness
dialing engines and voice logging, VoiceGate has a solution to fit the
smallest SOHO application to the largest most complicated central office
based installations. VoiceGates diverse customer base includes government,
ISPs, education, military, public safety, utility, transportation, and
business industries, medical emergency response.
For more information, please visit www.voicegate.com.