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VoiceGate Connects its Conversation Recording and
Monitoring Systems to Columbia Ultimate Business System (CUBS)


In a move to add affordable integrated agent control over triggering, recording, archiving and retrieving recorded telephone conversations from a single CUBS user contact point – VoiceGate proudly introduces its CUBS call monitoring/Voice Recording Collection Agency interface.

“CUBS has long been the industry leader in the Collection Agency Customer Relationship Management arena; but, as powerful as it is, it lacks one vital, and sometimes legislated component: the ability to monitor, record and save recorded conversation files to a customer’s CUBS history” – says Naresh Jain, past Vice President of the CUBS user group and CEO of Collect Com Credit Inc. “With this interface, you can actually mark conversations within the CUBS system. This allows agents and managers to keep all data regarding what a debtor promised and if need be, easily retrieve and review the actual conversation. Now, when a dispute arises, the collection agency can access the CUBS system, pull up the file number, and then listen to their conversation right at their multimedia desktop” says Jain.

This new interface benefits CUBS users in four main ways:
  1. Improved Customer Service: Agents who know their conversations are being recorded or monitored, will be less likely to use “high pressure” or unauthorized or unsanctioned tactics during the collection process. This means the debtor will have a better experience with an agent who is ultimately representing the creditor – your customer.

  2. Better Trained and Motivated Agents: Producing and retaining top performers becomes easy and affordable using the Intelligent Line Tap’s advanced coaching tools. From live monitoring on even the most simple phone system, screen capture and “whisper” instant messaging, VoiceGate provides all the tools to effectively coach “live” during the collection process; or, after calls have taken place. Better trained agents have more success increasing employee retention levels and at the same time improving your bottom line.

  3. Reduced Liability: Protect your business from wasted time spent on defending or engaging in “he said, she said” conversations. With VoiceGate’s new CUBS call recording/call monitoring interface, conversations can easily be identified, retrieved and e-mailed to the desktop as well as to the creditor - quickly settling disputes before they get out of hand, escalate and create un-repairable damage with your customers.

  4. Gain A Distinct Competitive Edge: With the optional VoiceGate exclusive Quality of Service Portal, your customers can listen or “tap” into conversations from the comfort of their remote office, while the calling campaigns are actually taking place! Beat your competition by offering creditors the unique ability to “listen in”, record and e-mail conversations from any touch-tone phone, anywhere in the world: give them the ability to review how your agents are representing their company live.

VoiceGate envisions its affordable voice recording / call monitoring devices, newly integrated with the CUBS systems, will quickly gain traction within the collection agency vertical, and more specifically, the CUBS international user forum.

About VoiceGate Corporation
VoiceGate Corporation, founded in 1978 is an innovative leader in the voice processing, call logging, and instant wireless messaging industry. VoiceGate is a privately owned Canadian Corporation with its head office located in Markham, Ontario. It also has offices in the United States and India. Sold and supported worldwide, its powerful Integrated Communications Server family of products incorporates leading edge, standards-based modular architecture, open platforms, and years of customer design input. Working with its partners to deliver “best in class” communications solutions, its product offerings cover virtually all messaging and call processing applications. From speech enabled voicemail to integrated instant wireless messaging, to call accounting, emergency preparedness dialing engines and voice logging, VoiceGate has a solution to fit the smallest SOHO application to the largest most complicated central office based installations. VoiceGate’s diverse customer base includes government, ISPs, education, military, public safety, utility, transportation, business industries and, medical emergency response.

For more information:
Contact, VoiceGate
1-800-668-2387 ext.205 / 905-508-0355 x205

Please visit http://www.voice-recorder.com

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