Call Center agents and employees desktop activity just got easier
with the addition of Screen Capture technology to VoiceGates
Remote Managers call center administrators console.
The Remote Manger is a powerful desktop utility that enables LAN or WAN
remote access to VoiceGates server based Intelligent Line Tapping
Real time display of the agents telephone including: on-or-off
hook status; whether or not the system is recording a particular conversation;
set display information; Caller I.D; voice streaming; and comments entered
by the agent regarding any conversation make up the Remote Mangers
existing feature set
says Kevin Brook, Director of Business Development - VoiceGate
Not only can they hear what the agent is saying, now they can see
what is going on at the desktop! says Brook.
The addition of the ability to capture and save screen shots, or just
to get a snapshot of desktop displays, makes Remote Manager an incredibly
powerful corporate tool for coaching staff and increasing security.
Designed to work with any WindowsTM based PC, and powered by
an easy to use desktop interface, VoiceGatess screen capture technology
has been designed to retrieve, transmit, and display screen shots of any
remote networked PC, over local; or, wide area networks.
VoiceGate envisions its new screen capture technology will soon become
an indispensable tool for coaching, training, supervising, and assisting
contact center employees to process calls more efficiently and professionally.
About VoiceGate Corporation
VoiceGate Corporation, founded in 1978 is an innovative leader in the
voice processing, call logging, and instant wireless messaging industry.
VoiceGate is a privately owned Canadian corporation with its head office
located in Markham, Ontario. It also has offices in the United States
and India. Sold and supported worldwide, its powerful Integrated Communications
Server family of products incorporates leading edge, standards-based modular
architecture, open platforms, and years of customer design input. Working
with its partners to deliver best in class communications
solutions, its products offerings cover virtually all messaging and call
processing applications. From speech enabled voice mail to integrated
instant wireless messaging, to call accounting, emergency preparedness
dialing engines and voice logging, VoiceGate has a solution to fit the
smallest SOHO application to the largest most complicated central office
based installations. VoiceGates diverse customer base includes government,
medical, ISPs, education, emergency response, military, public safety,
utility, transportation, and business industries.
For more information:
1-800-668-2387 / 905-508-0355
please visit http://www.voicegate.com
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