![Record Phone](images/capture.gif)
Conversations
- In-bound / Out-bound and internal
Phone System Data
- Number dialed, Start/Stop time, Caller ID, and touch
tone*
Comments -
Additional information entered by Agent/Employee |
![](images/new_oval.gif) |
Screens
- Remotely capture any networked desktop image |
|
|
|
![](images/dots.gif) |
![Archive Voice Recording](images/archive.gif)
Server
- Store all data for up to three years
Desktop -Store
individual conversations indefinitely
DVDR - Scheduled
back up to DVD,CD or DAT
|
FLOPPY
-
Save individual conversations |
![](images/cdrom.jpg) |
E-Mail
accounts - send the conversation to a colleague
in WAV file format |
|
![](images/dots.gif) |
![Improve Voice Recording](images/improve.gif)
Sales
Customer Satisfaction
Corporate Security
Customer Retention
Employee Productivity
The Bottom Line
|
![](images/PENNYs.jpg) |
|
![](images/dots.gif) |
![Applications for Phone Recorder](images/applicaation.gif)
Call Centers
Order Desks
Customer Service Centers
Medical Clinics
Lawyer's Offices
Collection Agencies
Financial Institutions
Customer Service Centers
Training Desks
Customer Interactions |
![](images/callcenter.jpg) |
|