Conversations - In-bound
/ Out-bound and internal
Phone System Data - Number dialed, Start/Stop time,
Caller ID, and touch tone*
Comments - Additional information entered by Agent/Employee
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Screens - Remotely capture any networked
desktop image |
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Server -
Store all data for up to three years
Desktop -Store individual conversations indefinitely
DVDR - Scheduled back up to DVD,CD or DAT
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Floppy -
Save individual conversations |
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| E-Mail accounts
- send the conversation to a colleague in WAV file format |
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Sales
Customer Satisfaction
Corporate Security
Customer Retention
Employee Productivity
The Bottom Line
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Call Centers
Order Desks
Customer Service Centers
Medical Clinics
Lawyer's Offices
Collection Agencies
Financial Institutions
Customer Service Centers
Training Desks
Customer Interactions
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