What is it?
Conversation Pro is a proven call recording technology, embedded into Microsoft’s Dynamics CRM 4.0 customer relationship software (CRM). Conversation Pro adds the power of any telephone system to Microsoft Dynamics CRM™ facilitating pre-populated screen pop of the CRM consol with caller or called party contact information. Knowing who is calling before answering the phone is only part of what a Conversation Pro powered Microsoft Dynamics CRM™ can do: Conversation Pro creates a recording of all calls in-and-out of any call or contact center. These recorded conversations are saved as voice documents within the familiar Microsoft Dynamics CRM™ consol. Conversation Pro documents are then attached to the contact profile for easy retrieval, review and dissemination via Microsoft Outlook as WAV file attachments.

How does it work?
Conversation Pro works using VoiceGate’s proven seamless computer telephony integration between Microsoft’s Dynamics CRM™ and your phone system to deliver:

Screen Pop
Capturing and presenting critical caller/contact information to the CRM; or, digital display data from the telephone is part of what goes on.

Voice Documents
Recordings and archiving telephone conversations within the CRM is achieved by this advanced, seamless CTI interface between VoiceGate, Microsoft and your telephone system in following ways:

Direct to PSTN                        Direct to Handset                        Direct to LAN

Critical caller/called party contact information is captured and presented to the Dynamics CRM™ to deliver an advanced feature set such as:

• Screen Pop
• Call Recording
• Remote Call Monitoring (via internal network or cell phone)
• Call Logging/Monitoring
• Call retrieval and dissemination via e-mail
• Screen or terminal Capture
• Advanced Reporting

How will it save me time and money?
Empowered employees are more productive. Microsoft’s Dynamics CRM™ powered by VoiceGate’s Conversation Pro delivers the following advantages to any call or contact center environment:

• Enhanced management efficiency
• Improved collaboration
• Faster, more informed business decisions
• Fewer lost business opportunities
• Better managed customer interactions
• Elevated customer service levels
• Empowered, better coached employees
• Better Closing Ratios
• Improved bottom line

Protect your employees, customers and corporate image with Conversation Pro™

FOR MORE INFORMATION CALL
1-800-668-2387 / 905-508-0355
or email us, click here:

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News Release
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Conversation Pro™
Conversation Pro is a proven call recording technology, embedded into Microsoft’s Dynamics CRM 4.0 customer relationship software (CRM).
January 30, 2008
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