The VoiceGate Wav is an on-hold messaging module hat connects to your phone system's audio source via a sound card standard in the VoiceGate ICS (Integrated Communication Server). There's no need to buy expensive message on-hold systems that can cost up to $500. Say goodbye to static or noisy radio stations. Not only can you play the message you want but you can also sell your company's products and services while your customers are on hold.
It's that simple. In Addition, it comes absolutely Free!

Ease of Use
The VoiceGate WAV is conveniently administered using standard wave files that anyone can easily create. You won’t need a recording studio. You can record whatever you want right from your office whenever you like. You control the content and how you want your message to come across. The system allows you to play up to 3 different wave files each day. That’s 21 different wave files for the week (including weekends).

Perhaps you want your first wave file to start at 7:00 a.m. Monday morning and stop at 11:59. The second starts at 12:00 p.m. and ends at 4:59. The third starts at 5:00 and ends at 6:59 a.m. the next morning. Need a new message? No problem. Simply tell the VoiceGate WAV what file to play and when to play it.

Remote Programming
No problem. Just dial into the VoiceGate ICS. Send your new wave file and tell the VoiceGate WAV when to start playing. You can also pre-program an unlimited number of sites to play the same, high quality message all at the same time without leaving your desk – use a modem or network, VoiceGate supports both.

Use professional customized recordings, input studio quality files via CD or remotely via modem or LAN.

Sound Quality
Excellent! It’s digital. There are no moving parts – the VoiceGate WAV loads the wave files directly to the system’s RAM and plays from there. No need to worry about stretched or broken tapes or moving part failure. VoiceGate WAV is your own digital recorder.


  • improves communication and customer satisfaction levels
  • increases revenue
  • introduces callers to your new or existing products and services
  • eliminates unproductive radio advertising
  • reduces call abandonment
  • enhances company image – helps a small business make a bigger impression, lets a big business seem warmer, less impersonal
  • offers customized advertising (sales/promotions/specials) for your on-hold messaging by time of day and day of week
  • according to USA Today, executives spend 15 min/day or 68 hrs/year on hold
  • connects with any phone system
  • statistics show most callers will hang up if they hear silence, a radio (which could be playing your competitors’ commercials) or just music. 34% will not call back
  • An AT&T study showed that 7 out of 10 callers are placed on hold
  • 90% of callers prefer on hold messages to other options
  • up to 20% of callers made a purchase after hearing an offer on hold

* VoiceGate and VoiceGate ICS are Trademarks of VoiceGate Corporation.


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