NASD / SEC and FCC
Comply with complex Government regulations by monitoring, logging,
archiving and easy retrieval of all voice data transactions.
Settle disputes quickly and save on insurance expense by limiting
or reducing risk and liability. Fast, accurate capture, archival
and retrieval of copies of conversations provide proof of employee
or agent transactions with outside callers.
Quality of service increase by improving employee / agent performance.
VoiceGates Intelligent Line Tap allows Management and Supervisors
to monitor and review interactions between its representatives and
the outside world. The ability to monitor conversations real-time
allows for immediate adjustment and improvement of agent - customer
interactions and relations.
Enhance the Customer Experience
Improve customer loyalty and retention and one up the competition
by improving customer relations by continually monitoring and modifying
how calls and callers are processed and handled during their interaction
with your call center.
Enhanced voice data management makes for timely assessment and reduced
reaction time to changing markets and early identification of service
affecting trends. Timely assessment and reduced reaction time to
these trends can impact the bottom line in a very positive way.
Beat your competition by using the information captured by VoiceGates
Intelligent Line Tapping Devices and delivered to you in a timely
accurate, easy to use manner. Be pro-active rather than re-active
with this powerful management and marketing tool.
Installation in the phone room keeps valuable records safe and tamper-proof.
Voice and Data is stored on your VoiceGate server rather than on
the Agents desktop. The physical connection to the phone system
is inaccessible and cant be easily disconnected from the agents
handset or PC. Capture every call always. You decide what and when
you want to record: not the Agent.
Record every part of the conservation. In-bound, out-bound calling
and called partys conversations are stored on the server for
future reference in easy to use WAV file format.
Review conversations on the server or desktop using Windows Media
Player. Mark Conversations as reviewed or previously
read. Share files easily via e-mail and an Internet connection.
Capture every number dialed and automatically attach it to a particular
conversation. Capture set display information* number dialed, incoming
number and digits entered during any conversation.
VoiceGates Intelligent Line Tap gets it all and automatically
tags it to a conversation for easy archival, future retrieval, forwarding
* Phone system development
Record all calls always. In-bound and out-bound. Choose a time window
for recording or just capture numbers dialed for monitoring line
Flexible recording criteria allows tracking of opportunities, trends
and issues. Capture call duration, start and end time and of calls
for quality monitoring and assurance purposes.
Real Time Observation
Monitor agents and callers from anywhere in the World using a touch-tone
phone. Multiple supervisors can call in simultaneously, on-re-off
site to discretely monitor conversations between their agents and
Set permissions restricting which agents can be monitored real time
by which supervisors. Set observations permissions by agent or dialing
Each transaction monitored real time by a specific supervisor isbooked
marked to that supervisors and can automatically be copied
and forwarded anywhere in the World to that specific supervisors