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Welcome to VoiceGate's Dealer Zone |
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Monday, 05 February 2007 |
Dear Valued Customers,
NEW VOICEGATE TECHNICAL SUPPORT POLICY
VoiceGate Corporation is recognized as an industry leader in the providing after sales technical support for its customers. Since its inception, the company’s policy has been to provide high quality on-demand technical support to all authorized dealers for all VoiceGate installations in the field. This "no charge" 1-800 service, together with a fast response advance replacement program, has been accessible regardless of equipment age, warranty status, dealer or end using standing.
Changing market conditions and VoiceGate’s rapidly growing product range has increased the demand for on- technical support to levels which can only be met by changes to our current “free for all” service policy.
As of March 1, 2002, this service will only be offered to “active” dealers defined as dealers currently selling VoiceGate products and have a signed dealer agreement in place with VoiceGate’s legal department.
“Non-active” dealers or end users needing support for out of warranty installations will have access only on a fee-for-service and on a best effort basis only.
Access to our technical support group will only be granted after a valid technical support number is given for all installations regardless of dealer or end user status. Please contact your VoiceGate Sales Representative to receive your technical support number.
VoiceGate remains committed to maintaining the highest standard of technical support and customer satisfaction in the industry. We believe that the introduction of this new policy will help us to meet this important goal.
Sincerely,
Joe Bazzano
Technical Support Manager |
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Last Updated ( Monday, 05 February 2007 )
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